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Migrating from a WAN provider to another

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We are coming to the end of our contract with our current WAN carrier. We have had issues (none that you really shouldn't expect with a carrier) with our provider, but don't think it would be any better "on the other side of the fence."

Is there anyone out there who: Is international and made the switch from one carrier to another? If so, what were the compelling reasons for the switch, What obstacles did you face during the transition, How many companies felt that they achieved the benefitsafter the move, Would they do it again, etc.

Your advice or any direction to this information is greatly appreciated.

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by mattyb

Hi,
I've led projects for my org (large MNC) in both migrating networks with same carrier and with swapping carriers. We have a large network in Western Europe (carrier swap) and EE/MENA (same carrier, service migration - current project).

My experience of carrier swap.

You need a single point of contact with your own org (presumably you). The new carrier (designated project manager) and the old carrier. You will need co-op between the two.

The new one may (if they're lucky and you agree to it) get plenty of info from the old carrier which should (but not necessarily) make things easier.

This is where you learn how good all that documentation they give you is!

Reasons for swap: COST. We made big savings.
In general we have a more reliable service but the quality of the "people" (operations, support) may not be as good.

Would we do it again. Yup, it's all about cost I'm afraid. Only though if savings were significant - and boy you can get some real significant savings.

If you want more detail on anything specific drop me a line.

Regards, Matt

by aladdinaghel

Hi,

Do you know of any case studies or articles that describe the high level overview of migrating from one carrier to another like:

Both new and old networks need to be reachable from the branches (effectively running in parallel)

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