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Modem disconnections

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by chris_surgenor 1 view

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I have an internal 56k v90 modem. After a few minutes of connecting to my ISP I am disconnected. When I set up my old 56k external modem I get connections of 2hrs or more. I think this rules out my ISP and telephone line. I am running a pentium 500 with Windows 98. Help do I have a faulty modem

9 replies

by nicholas t

Actually, if your old modem wasn't a v90 it doesn't rule out your ISP - V90 is supported differently than 56KFlex or X2 was, and it's possible that your ISP's hardware is having problems with v90 support and is dropping connection, even though it supported X2 or 56KFlex just fine for your old modem.
Just something to consider

by qhcomputingny

Do you use Outlook Express? or Outlook.. If so check your settings to make sure that you don't have it set up to disconnect after it checks and sends mail.. Happened to me before, and it took a while to realize why I got disconnected every time I closed Outlook.. he he he... :)
EdTech

by chris_surgenor

Nope not this otherwise it would disconnect me when I was using my external modem but yes I have been caught out this way before

by pupstwo

I had similar situation on in-laws computer.
They were getting disconnected like crazy.
I tested phone line, tested for 56k availability (because their old modem was 33.6 and the one I installed was 56k). Finally hooked up my external modem I carry to do diagnostics with and---connected great.
Decided internal modem was, in fact, faulty. Took it back and purchased a different (more expensive I might add) and they're connecting great.
I also have heard of getting disconnected from not enoughair flow. Doesn't make sense to me, but it really worked. This guy was getting disconnected all the time. Someone said something about over heating, he moved it away from the wall & hasn't been disconnected since.

by jfavero

I HAVE FOUND INTERNAL MODEMS CANNONT WORK CORRECTLY ON A LINE THAT IS NOT CLEAN FROM NOISE THEREFOR CAUSING THE MODEM TO CONNECT THEN AFTER A WHILE DROP OUT BECAUSE OF THE LINES NOISE. INTERNAL MODEMS AREN'T AS GOOD WITH POOR QUALITY PHONE LINES AS EXTERNAL MODEMS ARE. RECOMMEND USING AN EXTERNAL MODEM. MORE EXPENSIVE INTERNALS ARE OK TO USE AS THEY ARE NEARLY AS GOOD AS AN EXTERNAL MODEM.

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