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Modem problems

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by saxman642 1 view

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I have a user with a 4 y.o. PC.

1.2GB HD, 64 MB RAM, Win98

She was unable to get on to the internet,
On investigation I found that the necessary windows components for conecting to the 'net weren't installed, so I did that. But that was only half the problem.

Now windows can't find a modem...
But it's there all right. I checked myself. But the odd thing is that it's connected to the mainboard by JUMPER-like connectors rather than a PCI or ISA slot.

The Mainboard is an Intel Triton430 vx (integrated?) and the user has no manual for it.
The only documentation they had on the modem was a book by Zoltrix.com
but no drivers...

I haven't found the appropriate modem driver at zoltrix's site yet.

Should I just get them a new modem? or find the driver and install the modem?
If you can find me a manual for the mother board online that would help too.

11 replies

by dmiles

Considering that you will have to configure the the modem and also what it would take to install the new modem.I would go to Zoltrix Drivers page and download the drivers.
Did not locate reference to a manual on the motherbrd.

by saxman642

Thanks for your reply.

I'll test the user's PC with an external modem and if it works, then I'll recommend that the user get a new modem...

by marence

There's an outside chance you could find a driver at someplace like driversource.com, but when you consider time involved & headaches possible, I'd just spend the twenty-some dollars to get a new PCI modem.

by saxman642

Thanks for your reply.

I'll test the user's PC with an external modem and if it works, then I'll recommend that the user get a new modem...

by mphoffar

You can probobly find a link to drivers for it at www.56k.com. Mainly they deal with hish speed modems, but they have links to about every brand known. An ATI3 or ATI6 should be able to help you determine what kind it is

Personally, I would've found her a new modem by now and saved myself the headache.

Mark

by saxman642

Thanks for your reply.

I'll test the user's PC with an external modem and if it works, then I'll recommend that the user get a new modem...

by steve.doig

Another place to look in is driverguide.com.
Login as drivers with password all or register first (recommended).

Comprehensive.

More satisfying to solve original problem and try to find drivers... :)

GL

by saxman642

Thanks for your reply.

I'll test the user's PC with an external modem and if it works, then I'll recommend that the user get a new modem...

by nsceml

This type of modem is common with cheaper mobm's. The modem is embedded into the mainboard and has an add-on connected to a header by a small ribbon cable. Look around the board near the header and you will find the modem chip. Then note modem chip type and download a standard driver for that chip from the chip mfg website.

by saxman642

Thanks for your reply.

I'll test the user's PC with an external modem and if it works, then I'll recommend that the user get a new modem...

This discussion is closed to new replies.