modem problems

I installed the drivers for my modem. But when I go to control panel>modem>diagnostics and click on more info… I get an error message ( The modem failed to respond. Make sure it is properly connected and turned on. If it is an internal modem or is connected, verify that the interrupt for the port is properly set ) This is the seconded modem so it isn’t the modem. And I the modem is installed on COM1. Does this sound familiar?