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modem troubleshooting in WinME

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13 replies

by mongous

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I cannot seem to get my modem working after reformatting. I reloaded my OS (WinME) but when I try to set up dial up networking it cannot locate the modem. When I try to use the manufacturer's disk to set it up, that program cannot locate my com port(s)? Yet the device manager shows both com ports and modem are installed and working properly, proper drivers installed. And...when I try to access the modem properties from the control panel I get the error "cannot display properties because the modem information is corrupt". Does anyone have any suggestions? Thanks.

13 replies

by army45

try inunstalling/reinstalling tcp/ip protocal, if that does not do the job click on device manager and re-install drivers. make sure the drivers are for winme.

by russ werner

Delete tcp/ip.
Delete your modem.
Reboot, Win ME should discover your modem when starting up and go through the installation again.
Then add your dialup account information.

by barmaley

Check for ghost drivers in Safe Mode
Try remove all modem drivers, dialups and ports at the same time.

by mongous

thanks for the tips, none of which worked. (but not sure how to check for ghost drivers). but now I have ruled out the possibility of the modem being bad. i am using it right now in another machine. hmmm...

by sarinamcloney

Sounds like ghost drivers to me. Enter safe mode, tap F8 at winME splash screen until start up menu appears. Choose safe mode. Go to device manager and click the plus sign next to modem. Multiple devices showing up, especially repeats can cause your issue. Remove every device listed under modem. The category will disappear. Restart pc and let windows detect your modem again. While you are in device manager may want to look for ghost drivers under cd-rom, human interface devices, usb, and sound game and video adapters. Ghost drivers(multiple devices and drivers) only show up in safe mode. Hence the name. The problem is not with your modem.

by mongous

no ghost drivers/devices were detected. the modem worked in an older machine also running winME. any other suggestions? I reinstalled modem again (after checking for ghost drivers) and the control panel still says the modem info is corrupt. talk about frustrating!

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