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My PC dont Shut Down

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My PC cant shut down by its own. Ill try to shut it down but its takes too long to shut down my screen still show that its shuting down its already 30mins ill try to defrag but its doesnt work can u help me guys.

thnxz for the help

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by w2ktechman

that may help. It is designed to properly close programs at shutdown. Look up on MS site for UPHClean.exe or something like that. Better to search for "user profile hive cleanup"

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