Need executable for end user assistance

I know that it can be done, just curious how what where. I previously worked at a place where an executable could be sent via e-mail and the computer name would be sent back to the Help Desk analyst. I never appreciated it until now, when the end users, bless their hearts, have difficulty understanding that they need to right click on Net Neighborhood, left on properties and read the analyst the computer name.
I would be tickled to death if someone could help me with how to implement this. How do I write such a program, how do I overcome Outlook 2k's security just that one time to allow executables only internally? that is, if and only if it has to be via e-mail, which I assume it has to be, unless some outlook template can be put onthe desktop, made a part of the standard image or sent globally, to send back, where the user only has to address it back to whoever takes the call. beefy point total to the champ that has this or another idea to help me save an average of 60 seconds or so per call. will allow our desktop support to be deployed to really important things. Our frontline uses LanDesk to remote control into the users desk. OS is mostly workstation 4.0, some 98, real rare. some dial-up.

Next hurdle, a high percentage of users use a generic log on and access their resources with a walk-up profile for their e-mail. I am quite certain that they can open their own e-mail, perhaps making it known that prior to calling the Help desk, they should have their e-mail open??!? just a thought.

Thanks in advance