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by elwin9

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Very unusual problem. After a power outage internet via broadband is working but unable to login to programs online. MSN won?t login and 2 online games won?t login. They time out just as if there is little or no connection. Surfing and downloading is normal @ normal speeds. 3 PC's connected to the router have all experienced the same problems. They can?t connect using there own accounts. Id say something with the 4 port router but what? Done so far: powered down 4/router 10min, run up to date anti-virus and spyware.

8 replies

by jonathanpdx

Have you tried clearing your cache, cookies, temp files and running a chkdsk/scandisk on your hard drive? Then check to see if you need to defrag. May sound silly, but it eliminates a lot of potential problems from the get-go.

by hal 9000

Another thing that you should do is unplug the Modem/Router for about 10 seconds and then plug back in. Quite often with dirty power things like Modems/Routers/Hubs/Switches get a bit scrambled and you need to power down and allow the capacitors to discharge before you reapply power. If the Modem was still turned on when the power came back on it will have copped a surge that will have scrambled the workings.

Col

by krystal190

The key here is that you can't log into a secure site...such as gaming sites and MSN. That usually means that your internet explorer is hijacked. Although you said you ran an anti-spyware scan, you didn't mention which one you used. My suggestion is to use "HiJackThis". You can find the download and more info on how to use the program here: http://www.download.com/HijackThis/3000-8022_4-10227353.html

by elwin9

OK the problem was with the modem/router. Some how the MTU was changed to 1500 and when changed back all was fine. I took the pc to work with me and connected it up to the network and it functioned normally so when i got back home i looked to the modem for this problem. Thank you for your replies.

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