Outlook 2010 not showing Sent Items

It may not be set to save Sent Items.

Col

On her computer have you tried turning off 'Cached Exchange Mode'? If that works then you may have a damaged OST file on her machine.

You can also try running a couple of the outlook reset commands from http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx

Hi,

you can also try opening Outlook in safe mode and check if you are able to view the mails. To do this,

1. Hold Windows key+ R key and type Outlook /safe->click ok. Now check if you are able to view the emails.

2. If Outlook safe works fine, try to disable add-in(s) from File->Options-> Add-in(s).

3. Click on go for COM-Add-Ins and clear the check box for all add-ins close and restart Outlook.

Hope this helps you.

I was having the same issue- none of my sent emails were showing up in the 'Sent Items' folder, but they were on web access; conversations also showed my replies as being located in the Sent Items folder. Mine was a simple fix, as I hope yours is.

1. Select your 'Sent Items' folder
2. On the menu bar select 'View'
3. In the 3rd ribbon section called 'Arrangement' , select any view to sort by (Date, From, To etc.)
4. Voila!

As to the cause of them disappearing in the first place...no clue! Good luck!