Outlook 98

It can mean several things, depending on the point at which they get the error, and what error it is. Likely choices include:

1. The client machine cannot find the server. Put an entry in the HOSTS and LMHOSTS files for the server.

2. The user is not logged into the client computer with the username and password which matches the mailbox he is trying to open.

3. The user is logged into a local account on the machine, and there is no corresponding domain account.

4. The user is notlogged into the client machine (he hit ESC at the login prompt).

5. The user has changed his password on his computer, but not on the domain.

6. The server name or mailbox name is spelled wrong in the mail profile.

The test and/or cure for most of these is for YOU to look at the user's mail profile, and use the 'check name' button. If this does not work, and everything is spelled correctly, back up and check the name lookup and logical connectivity. (open a command window, and try to ping the server by name). If that does not work, or is slow, try to ping by number. If that works, you have a name problem, and need a HOSTS or LMHOSTS entry. To check the login stuff, make sure that the computer is logging into the domain, log off, and log in as the user and try again.

Good luck.

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