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Outlook 98 on Win 95 cannot open Informa

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by jockel_carter 1 view

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I have some win95 work stations that have Eudora Lite, Outlook Express and Outlook 98 installed. The Outlook 98 install has stopped working. I can use the 98 client to get/send internet mail but not exchange mail.

The message I am getting is: "The set of folders could not be opened. The information store cannot be opened.".

The user accounts work fine on other machines under NT. Building new profiles on the machines does not avoid the problem. Uninstalling Outlook 98 and reinstalling it does not fix the problem.

These machines were functional before.

4 replies

by choonhian

Your problems could be any of the following:
1. Corrupted MAPI Profile - Delete the entire mail profile and create a new one. Remember to delete the offline folders as well.
2. Wrong WINS settings - This could result in not able to login to NT domain as well.
(Point 2 is less likely)

by jockel_carter

It was a WINS issue. Even though the server and mailbox could resolve the WINS delivered via DHCP did not allow the client to "find" the server for opening the mailboxes over the WAN. Using a fixed WINS primary and secondary solved the problem. Thanks.

by royceeb

Uninstall all e-mail clients. Then reninstall Outlook98 but do not install the internet option, use only "Corporate or Workgroup" option. At this point I would avoid using the internet option for Outlook98. When asked, say yes to Outlook being the default (Exchange) client. Configure the profile as usual to access the exchange mail. If you really need internet e-mail then reinstall one pop client but do not let that one claim default status for e-mail.

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