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OutlookXP Pro Fault!

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8 replies

by virgoan 2 views

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My user received a few mails are with blank/empty contents! But then another person who has received the same mail got no problem to read the mail. His OS is Win98 but office is OfficeXPPro with SP3 installed. Please assist me asap any expert out there. Thanks.

8 replies

by dustyd

Is it html mail?
When connecting to many mailboxes via the web, the provider blocks the html unless the user allows it.
When downloading to mail client like Outlook, the same may be true. Can't remember if OutlookXP did this by default. Outlook03 does.
To allow html, the user must add sender to safe senders list.

by dustyd

Of course, many filters also strip the contents if they are suspected virus or malware.

by virgoan

thanks for your reply but this didn't help me to solve the problem. any better solution for me?

by virgoan

In auto-preview mode in outlook xp...the contents can be displayed! when double click onto that mail the whole mail is showing blank!!! please enlighten me on this...any latest patch for this? i mean for officexp pro (sp3) and win98se.

by dustyd

Are you using MS Word for your email editor?
What is set to be your html editor?

What version of Word is installed? Same as Office?

by virgoan

thanks for your reply but this didn't help me! by the way, i hv reinstalled the windows. it's seem ok now...

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