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PC anywhere 10.5 connection issues

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5 replies

by choy.waigiat 2 views

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I dial up to PC anywhere 10.5 to connect to my remote computers. It get connected successfully but before it can display the screen of the remote computer, the line got disconnected. I have tried changing the modem but the same problem happen.

What is the issue with this?

thanks and regards,

5 replies

by hal 9000

Or the most obvious thing is that the user at the other end is clicking on the refuse instead of accept and is breaking the connection.

As for the settings on the remote machine if it's an XP box some of the most recent Critical Updates may have broken the Remote Access program as 10.5 is hardly new anymore is it?

Col

by choy.waigiat

It has been working fine all along til we shifted our office to a new location. Could it be the wiring of the telephone line is not properly done?

by hal 9000

Can you maintain a Modem connection for an in defiant time without using PC Anywhere? If you can not I would start to look at the phone wiring as a first option.

I've seen some really nasty things done in place that new business have moved into or an existing business has expanded into. In one place they had a bank of 5 2 socket phone lines and one had an ADSL connection plugged in. They where advised to take out the working ADSL and try that modem on the one that wasn't working and when that didn't work they returned the working one to the original location and it no longer worked. Only took half a day to find out that the line that the filter was plugged into was not the line that the ADSL connection was on. :D

As none where marked and I didn't pull the DSL Modem I was the one who got the job of fixing it.

Col

by choy.waigiat

A engineer from the telco came and connected a ADSL filter onto the telephone line. It works now.

thanks for all your replies.

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