PC ANYWHERE

I HAVE A NEW DELL TOWER COMPUTER, 800 MHZ INTEL PROCESSOR. THE PROBLEM IS WHEN IT IS USED AS A HOST, THE DESKTOP DOES NOT COME UP. IT GOES SO FAR AS TO ASK FOR THE PASSWORD TO LOG ON AND PAINT THE PCANYWHERE ICONS ACROSS THE TOP. THAT’S AS FAR AS IT GOES. IF I ASK TO CHAT IT SAYS NO RESPONSE.
I HAVE SLOWED THE MODEM SPEED, WENT FROM 32BIT COLOR TO 256, 1024 X 800 TO 800 X 600 ON THE SCREEN SIZE, MATCHED MODEM WITH THE REMOTE AND THAT’S AS FAR AS IT GOES. THE ASSISTANCE FROM SYMANTEC IS USELESS IF THE STANDARD FAQ DON’T WORK. THIS IS VERSION 9.2. YOU CAN’T TALK TO A HUMAN THERE UNLESS YOU PAY FOR IT.