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PCAnywhere File Transfer hanging

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by dpotter555 1 view

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Here are the particulars: PCAnywhere 10.5 on a WinXP machine (host) connecting to a WinNT machine (remote) with same version of PCAnywhere. The File Transfer mode stops responding and freezes the remote machine when finishing a file transfer or exiting out of file transfer mode. I have found nothing on Symantec's support site about this other than possible video card driver conflict. I have rebooted the remote machine into safe mode with generic video drivers and the problem still exists. Both machines have the latest PCAnywhere updates: 10.5.3 Build 505. These are my boss's machines both home and office. Let me add I do not have this problem with my home or office machine connecting to his office machine. I am at a loss. Please help. If any more info is needed, just ask.

5 replies

by sgt_shultz

what is the video card in the nt box?
what do you mean by freezes the remote machine? (ie, what do you have to do to recover the nt box after it freezes)
is there anything in the event log on the nt box?
is pcaw host running as service on nt box?

by dpotter555

Correction, the nt machine is the host and the xp machine is the remote. The video card on the host is a NVIDIA RIVA ULTRA TNT2. When the host machine freezes, an 'end task' needs to be done for pcAnywhere. My boss usually reboots because his wallpaper disappears as well. There is nothing in the event log pertaining to this. pcAnywhere is running as a service on the nt box (host).

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