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Print Problem with USB con.,Novel, Win98

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by tjm101

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I am contracting to a court system that has HP930C printers at ever desk. They logon to a Novel network an AS/400 system from WIN98 workstations. Most of them are connected using USB connections(computer to printer).
They have numerous, flakey problems. The predominant one is their print software is telling them that their print cartridge is full when it is empty or visa versa, Also when they logon the printer spitts out a blank page. Not a catastrophy but I would like your help making me lookgood.

Tim
tjm101@hotmail.com

3 replies

by tbradley

In the c:\windows\system directory there should be a file called hpcfgXX.exe or very similar ( xx is version number ).

Turn off bi-directional printing and print cartridge query.

I haven't researched this much with USB, and I suspect the problem lies in the drivers for the USB ports, but this will at least make the print process one-way.

The same problem occurs constantly with sub-capable parallel cables and switch boxes, but the same principle should apply with USB.

by tjm101

Could not find this file when I did search. Any other suggestions would be appreciated.

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