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Printer troubles

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by theav

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I'm trying to help a friend get a printer working through Remote Assistance. She has an HP Deskjet 710C that shows in her "Printer & Faxes" list with a count of 4 (she's been at this for a few days).

She tries to delete the printer, but it only results in the word "Deleting" appearing next to the printer icon, and the printer(s) are never completely removed.

She had installed the drivers from her original HP disk (I think they're probably outdated), so I walked her through uninstalling the drivers.

How can I get this printer information completely off her system so we can start fresh and let XP default to its plug-n-play drivers when we install the printer?

4 replies

by laurent spielmann

try this :
go to control pannel, open "printers"
(if the folder is set to unfold a menu, rightclick the "printers" folder and click "open")

go to Files --> Server Properties
(don't know the exact english name, I'm translating, but it should be the first menu item)

go to "Drivers" tab, and delete unwanted driver(s)

may be just rebooting may make windows load default driver.
if not, retry this, but then eventually delete the printer as you tried to do before...

hope this works

by thechas

Start by disconnecting the printer.

Then, go to add/remove programs and remove any HP software that shows up there.

If you still cannot remove the printers from the printers dialog box, go to device manager and attempt to remove them there.

Here is HP's instructions for installing older printers under XP:

http://h10025.www1.hp.com/ewfrf/wc/document?lang=en&lc=en&cc=us&docname=bpd09005&lang=en&cc=us

Now, my caveat:
I advise against using older printers and scanners with XP.
Many of the drivers supplied on the XP CD support only basic modes of operation.

If she uses the printer for basic "normal" printing, it may work acceptably for her.

If she uses advanced functions such as special page sizes or printing modes, they may no longer be available.

Chas

by theav

Well, when I got home and was waiting to connect to her system, I got an email that she had run out and bought a new printer... problem solved! Once the new printer was set up, she was able to delete the prior printer icons from the "Printers & Fax" dialog, but not until she had removed all of the print attempts that were backed up in the queue.

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