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Printing problems with HP Laserjet 4050N

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by thecomputerguy74

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When trying to print from Excel, an error is received that states: "Excel has caused a general protection fault in module HPBFCB1.DRV at 0028:000014ee". Choose Close or Ignore.
When printing from Lotus Notes R5.0.7, the header of the e-mails will print with a blank page following, but no body.
I don't know if the two are related, but they both appeared at the same time, so I think they might be.
The printer works fine from other PCs, so I don't believe it is the printer. Lotus Notes was just reinstalled on the PC for other issues. The drivers have been both reinstalled and updated, but nothing. The PC has been rebooted several times as well, as well as having the computer redetect it. It is a Laserjet 4050N using a TCP/IP address. According to the user, nothing new has been installed recently, other than the reinstall of Notes mentioned earlier.
Any help would be appreciated. Thank you in advance.

8 replies

by tekguy610

Was this the only printer you've had or a new one? If new then check to see if those applications are trying to print to the 4050n with the same printer drivers. Then assign the correct printer. If that is not the problem i suggest reinstalling both lotus and excel ( MS Office ).

by diabetic

Before you reinstall any applications, do several cleanup things that may help.

Remove any drivers for printers that are not connected to the system.

Download the latest drivers for this printer from the HP website and then remove the existingdrivers and instll them using the new download.

Do a cold reboot on the printer. This is done by powering off the printers, holding down the green "Go" button and then powering on the printer. This restores all of thefactory defaults in the eventthat someone has changed them.

Personally, I'd suspect the driver as the culprit, but the other things are useful and don't really hurn anything.

by adeal

Drivers are a big problem with HP these days. If it's possible, use a driver one or two version back. I had to do this the company's 4050N, 650C, and 2500M - when I built a new file/print server. Trouble is, HP sucks for driver support now, even if you regsiter on their site. I'll never buy another HP product. Let me know if you can't find an older driver.

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