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by lalesh_2004

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My computer is a very new computer, it is just over a month old. However recently we had a power cut whilst the computer was on when the power cut ended and I rebooted my computer i am prompted to enter safe mode, last known configuration or start windows normally however none of these work but when any is selected a blue screen flashes for 1/2 second then the computer reboots and i am using Windows XP OS.

4 replies

by thumbsup2

If it is still new, call the people you purchased it from and ask for technical support. If it is still under warranty, you will need to have them help you before anything else is done so that you don't invalidate your warranty.

If you have no warranty, write back and we'll see if we can help.

by ashij

Hi! Lalesh, first thing would be to disable automatic reboot on boot failure. This can be done by going into BIOS and then the Power settings (also known as "Setup"). Press key F1 or F2 or Del right after you power on your computer, key combination various for different BIOS.

This will help in getting the blue-screen message. If whatever I said above, is not possible, then I would suggest you to do these things:
1. Remove any hardware installed recently, prior to the Blue-screen (that might be causing the problem)
2. If you haven't installed any new hardware, then the problem is related to software or the disk.
- Boot from your windows CD
- Get into the recovery console (press R on windows setup screen)
- Selecting partition where windows is installed(usually 1), log into the console (you might have to supply your windows administrator password)
- at the console prompt, type "CHKDSK /R" (without the "")
- after the check is finished, type "EXIT" restart your computer and take the cd out
- try logging into "safe mode with command prompt" now
- if you can login into this mode, insert your windows cd and type "sfc /scannow"

see if this works and post back.

Ash

by older mycroft

After all, the computer is only 1 month old.

The warranty tech could do this for the poster.

Anyway, your method won't work if the power-strike fried the RAM.

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