Desktop

Ask something
Question Locked

Problem hyperlinking in Excel

0 helpful
10 replies

by dan.dempsey

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I need to link to http://www.ibm.com/ibmlink/link2 from Excel. When I try to, I get the message "Unable to open http://www.ibm.com/ibmlink/link2. Cannot download the information you requested." Other links to the web, other workbooks, and other worksheets within the same workbook work fine.

Any ideas how to resolve? Thanks.

10 replies

by dan.dempsey

There are several links throughout the workbook. Only this link does not work.

by w2ktechman

that Excel would decide which links work or not.
Is it a blocked domain?

The link works here, so a few things to look at. First, in some programs recently I have noticed that links fail because, the program adds something to the link. Often an extra http:// or just extra // or changes from http to https. Sometimes just an extra space can cause it too
check these first.

Then, instead of inserting the hyperlink, try typing "click here", highlighting these words and then inserting a hyperlink.

then, if they are correct

by dan.dempsey

I neglected to tell you that the link works fine in IE. I just can't hyperlink to it from within Excel. Quite strange. Were you able to link to it from within Excel? If so, what version of Excel are you using? Your OS?

by capris

I use Excel 2003 and getting the same message with the link... however I noticed that when you open the link http://www.ibm.com/ibmlink/link2
in IE, it redirects to an HTTPS web page... https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=true

If this is the right page you can do this... right click in the link in Excel go to Edit Hyperlink and change the address field to the web page to which its redirected... that works for me...

by dan.dempsey

For some reason the site will say that I'm already logged in when I'm not. This is quite a bizarre problem. I have gone to other https sites from Excel with no problem. It might end up being an IBM issue. Thanks to everyone.

by andrew.brewster

Looks like the first link is redirected to www-304.ibm.com and then again to the proper address when tried out in IE

I wonder if Excel is able to cope with that redirection? The help in Excel says "Make sure the destination file is available The destination file for the hyperlink might have been deleted, moved, or renamed", whch kind of implies it can't cope with anything other than HTTP 200 status messages

by inblues

Anyone can this solve? I'm facing same issue here.

This discussion is closed to new replies.