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Problems in Lotus Notes

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by nhughes79 1 view

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One of my users is having a continual problem with an aspect of Lotus Notes.

After he has had LN running for a while, when he goes to read an email, the following error msg is displayed:
'Could not open ID file'
then when you OK that msg it is followed by:
'invalid file Handle'
then when you OK that msg and try and shut down LN you get :
'Unable to save desktop-unknown'
followed by 2 other error msgs:
'OS Error' & 'Unknown OS error'
This is too many error msg's for one day
Any help would be appreciated
Kind Regards
Neil Hughes

7 replies

by dprivette

I would try deleteing the notes.ini file reopen notes which will recreate the notes.ini and point notes back to his .id file.

by dprivette

I would try deleteing the notes.ini file reopen notes which will recreate the notes.ini and point notes back to his .id file.

by ron larson

Sounds like the ID file is also corrupt. I would uninstall LN get a new user id reinstall, & configure LN, user could also have gone past his e-mail limit if you have one set. Also see if user has archived his mail as they could have a bloated data file

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