Question- HP Elite Processor (bad processor??))

The world and his wife already knows about the previous class action law suits and how [i]HP[/i] lost. The motherboards used by [i]HP[/i] were suspect back then and would appear to still be suspect now.

The CORE i7 is [b]NOT[/b] made by [i]HP[/i] so if that is the processor you have set your heart on, why are you wanting one that is fitted inside a computer manufactured by a suspect Company?

Watching almost 10 minutes of video won't change the facts.

Have a look for an alternative computer.

I watched the video here

http://www.youtube.com/watch?v=f5HfRT6nzUs

and besides being a case of [b]Sour Grapes[/b] it sounds like normal HP business to me.

I should add that HP doesn't make the CPU or M'Board or for that matter anything in these computers they are made from parts made by different makers and assembled for HP who then act as a agent to sell them.

The most likely problem here is to do with the M'Board which is probably faulty and needs replacing or a Undersized Heatsink on the CPU which was called for by the HP Designers because it's cheaper, but as HP buy thousands of these things at a single time and buys [b]Specials[/b] which are only made for them you get exactly what you pay for.

[b]Cheap Shoddy Rubbish that may or may not actually work as you expect it to.[/b]

If there is a problem with any single component HP has to negotiate with that supplier who can then claim that proper Static Control Procedures are not followed in the place where these systems are assembled so things get messy till the situation is resolved.

Needless to say riding some nontechnical person over this achieves nothing and expecting a Fix to come out of [b]Thin Air[/b] is not only stupid but if anything shows just how [b]Unreasonable[/b] the person making that request actually is.

The person in the Video that you refereed to must be [b]Completely Stupid[/b] if they actually expect anything better and the bit that I liked was the talk about reading from a script. If they dealt with any [b]First Tier Help Desk[/b] in any form they would know that is exactly what is happening as the person that they are talking to is reading the [b]Cued Responses[/b] as they enter data into a computer to solve a problem. They are [b]Not Technical People[/b] they are Data Entry Staff who [b]Do Not[/b] know the internal workings of computers but may be very senior at the business so they know how things work in that business but [b]Nothing Technical.[/b] So they are unable to return phone calls till a solution is found, demanding that they do only causes problems when they can not provide an answer that the end user wants to hear.

I would suggest to the person wasting so much time that you seem to think needs attention and is a [b]Good Case Study[/b] that they pack up the system in the box/s that it came in and return it as [b]They are too stupid to have let alone use a Computer.[/b] that solves their problem straight away. ;)

As for any others who are considering this model it may be fine after whatever it is, is fixed but until that happens you have to expect poor performance and Data Loss.

As any negations between HP and their Suppliers/Builders are in [b]Commercial Confidence[/b] HP are unable by Law to acknowledge any possible problems let alone what remedies are possible. After these negations are finished and who pays for what is sorted out HP can then offer a [b]Statement/Acknowledge the Issue[/b] but not before.

It sounds to me as if you actually have one of these units and want it fixed Immediately to the way that you want it to work which is not possible. HP can do nothing till a solution is reached and then can start to do something but till then you just have to [b]Suck It and See.[/b]

After all if you paid what one of these systems should really cost instead of the [b]Massive Discount Prices[/b] that HP Charge you may have a valid complaint but when you buy something rediciously cheap you can not complain when it has issues that will eventually get sorted.

I don't like HP one little bit but in this case it's the People not HP who are in the wrong and HP is not doing anything wrong yet. I actually feel sorry for the unreasonable way that HP is being portrayed here and the Stupid waste of time being directed to Senior Management. And that comes from someone who refuses to deal with any HP Product as they are cheap nasty less than 400 th rate junk. And that is only the better stuff that they market just after they buy it and before redesigning and ruining it.

If I ever have a product that is bought out by HP in use I withdraw it from use and scrap it before it fails as once it does I know exactly what to expect from HP a new replacement piece of junk that may last as long as the [b]Original Warranty[/b] but not much longer and no support after the Original Warranty ends. It's also very unlikely to work with existing equipment so it's useless for what it is replacing.

Col

In any action like this it's up to the Complaints to prove their Case not the Defendant to admit guilt or otherwise.

HP or at least their Legal Department would have to have [b]Rocks in their Heads[/b] to even acknowledge this in any manner except admitting that some court documents have been filed after they are presented to HP by the Courts and they will defend the action vigorously.

[i]Edited to add[/i] If you think that the Legal System is there to protect you, you are living in Ga Ga Land. It's just a game to everyone concerned in the Legal System that they play to win.

Col

Yes, I think what you are saying is true.
I have all HP computers runing XP Svc Pk 2, HP printers etc.
I was looking to update but this I will have to do later, HP has its problems like all the rest.
But thats part of this whole Computer experience isn,t it?
Just curious,--- do you like Dell??
But, thank you for your time, just want to purchase something that works for a while like what I have now. Windows 7 not too impressed with either, but what the heck.
I thank you for your information and really "laying it on the line" so to speak.
Saja in New Hampshire USA

None of the big PC makers build all or even most of their components. They create a specification, and shop it around with one of the custom manufacturers. My old HP Pavillion had an ASUS MB. From the links previously, I see that the HP PC in question has a MB built by an ASUS offshoot. And of course the manufacturers ofmotherboard bought capacitors, resistors, etc from electronics manufacturers to their specs.

Does HP have a responsibility to do quality control and test what they bought? Yes. Will that catch every issue? No. There are too many links in the chain.

But that doesn't mean that every HP computer is junk.

Every manufacturer has these kinds of issues from time to time, the difference is that some have fewer of them because they have good testing/Quality control. HP in general has a good reputation.

James

I did at first post this question to Mary Jo foley and they sent me to ask techrepublic forum.
Thank you so much of your insite and advise. Yes! I will look at the better machines out there and also look into having one built for me.
Saja in NH