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Saving Excel & Word files very slow

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14 replies

by jmar17

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Whenever a user tries to save an Excel 97 or Word 97 file onto the Netware 5.1 server it takes a painfully long time (approx. 1 min or more). But if he saves it locally to just his NT 4 workstation it is almost instantaneous. Opening files from thenetwork is quick. Running other programs and saving files in other programs to the network is normal as well. This seems to have started after Outlook 2000 and IE 5.5 was installed onto his workstation. Any suggestions as to what may be the cause?

14 replies

by paul d. masley

Check to make sure that your user does not have Outlook and IE opened at the same time. With these open Excel/Word may interpret that the files are to be saved to hmtl format, expecially if these options are marked in Outlook. Excell is more forgiving and should ask for the format unless it is running in the background. Also make sure that Word is optioned as a .doc save only file. This should speed up your saves.

by jmar17

Thanks for your ideas. But even on a clean boot and with no Outlook or IE open, Excel and Word still save files very slowly onto the network. And Word is optioned for .doc save.

by micahsdad

Is this the only user with the problem?
What happens when someone else logs on to his PC?
What happens when he logs on to another PC that doesn't have the problem?
Have you applied O2K SR1?
Have you applied NT4.0 sp6a?
What happens when you disable the AntiVirus?
Have you checked out his patch cable, network card ?

by jmar17

This is not the only user with difficulties saving Word and Excel files to the network.
Same thing when someone else logs on or if he logs on to another PC.
O2K SR1 is applied as well as NT4.0 sp6a.
No antivirus program on workstation.
Patch cable and network card are good.
Thanks for your suggestions.

by poortinga

I had a problem with a user saving Word97 files to a NetWare server, also. What fixed the problem for me was installing the most recent Service Pack to the server. If you do not have the most recent Service Pack on the server, you may want to try that.

by burtsa

you might check to see if you have the journal turned on in Outlook. That may cause a slow down in save office docs.

Shawn

by jun1cez1

You did not specify if the NT workstation is running a netware client or NT only, then it could be your protocol. Its probably looks for an NT server first to store the files to an NTFS volume rather than a Novell server.
With the installation of Outlook 2000 together with Office 97, bad idea,it may be compatible but data needs to converted first backward to 97 and thats slows down the process.
IE 5.5 had nothing to do it.

by jmar17

The NT workstation is running Novell client for NT v4.8. It's not set to look for an NT server but is defaulted to look on the Novell server.
Maybe intermingling Outlook 2000 with Office 97 is not the best of options but it works on all 40+ workstations except for this one. Thank you for your suggestions.

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