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Scaleability of Rules-based software

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Hello. I am not a technology expert; however from the limited research I have done, I have been told that rules-based programmed software is not scaleable to large entreprise usage. The program apprarently becomes unstable during peak usage. Anyhow Why or Why not is this true?
If it is true - what criteria should I typically look for in reliable software? Thanks again!

Isabelle

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