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Strange error message when exiting a wor

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by benjamin Jul 18, 2000 last reply Jul 19, 2000

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I have a bit of an interesting problem. One of my users (Dell PC running Windows 95 and Office 97) is experiencing difficulties when opening a document attachment in Outlook. When he double clicks on the document, word opens (not the document though) and the PC crashes. I had him forward the document to me and I could open the document with no problems but when exiting, a message came up saying "Word could not fire event." I am not sure if this is what is causing the problems with my user. I would like to know what this message means. I thank you for your help!

Ben

10 replies

by ec364 Jul 19, 2000

If you're using the same version of Office, then check for viruses. A lot of viruses had been written for Word documents. And there are those that were written recently that probably are not in your virus definition of your virus scanner. Get the latest and scan your PCs. It seems to me that the message is macro related. Most Word docs viruses are imbedded in macros.

Enjoy!

by benjamin Jul 19, 2000

it has turned out that this is part of the problem. Thank you very much.

by ec364 Jul 19, 2000

I'll get rid of Real Player and download and install Winamp from www.winamp.com. Just like the gentleman suggested above, Windows Media Player 7 is a good one too. Though it only works with Windows 98 and 2000. Do not install it for Windows 95 (as MS advised).

Enjoy!

by benjamin Jul 19, 2000

by ec364 Jul 19, 2000

I'm sorry, the Proposed Answer 2 is not meant for you. I guess we have a little problem in TechRepublic too. I clicked to respond to one of the problems in this category, and unknowingly, the browser sent me back to your question, and me not looking, clicked the Submit My Answer. Sorry.

by benjamin Jul 19, 2000

No worries, I kind of figured you meant to answer a different question. Thank you.

by fred_e944 Jul 19, 2000

Check what Security patches and Updates have been done to Outlook and Office97. Some of Microsoft's security updates will prevent attachments with certain extentions from being opened from the e-mail (they must be saved to disk first). In fact, MS' most recent (Love Bug) update will prevent you from even Saving some attachments to disk based on File Extention.