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System locks up and reboots

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by hyperplasma

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A win98-2nd Pentium II no-name system will lock up and sometime reboot several times a day. Also the dialup internet connection will pop up 1/2 to a dozen times a day trying to connect to the internet, but nothing is running (other than Norton system works and Quickbooks reminder in the background) The system was scanned with the latest antivirus signatures, defraged, scandisked, regcleaned, cleaned temp. Norton Utilities tested the memory and harddrive and CPU with no errors) The power supply fan is working. The system was wiped and reinstalled once several months ago (different problem) and I really want to avoid that course. Any ideas?

23 replies

by mphoffar

Norton..actually the live update portion of it,is probobly your culprit with the dialup popping up. It's probobly trying to download an update that hasn't been finished. You probobly just want to disable the update feature or have you manyally launch that to look for updates.

As far as the reboot. Get a new fan for your CPU and see if that cures anything. My first guess would be your CPU is overheating

Good luck to you

Mark

by dmiles

This problem still reads as though you have a virus that is not being detected by norton
Have you loaded any emails that you were not familiar with lately,also you may want to check the video adapter to see if it is working properly,sorry I cannot offer more help

by jasrich

I have seen situations where a power supply could cause reboots like you are describing. If you have a multimeter you might check to see if you are getting the correct voltages both 5V and 12V. I do agree with others that your computer probably hassomething working in the background that is causing it to need internet access.

by maity-boy

Sounds like your CPU is overheating and shutting the system down. Let it run with the cover off for a while and make sure your fan is turning ok.

by bv2

Norton's LiveUpdate would be the reason for the dialer popping up, and I would guess that the lock-up and reboot is due to outdated BIOS. Try updating your BIOS and then ensuring you have the latest drivers for all of your hardware (including drivers for mobo - I updated BIOS on my Trinity 400 then had problems because VIA drivers were then out of date).

by grantcom

If this is a Slot 1 processor try reseating it...they can and do work loose and cause this symptom of rebooting. I would also reseat the video card if it is AGP.

by mpjao

I have the same problem with my sytem: P450, 64RAM, etc. I resolved it in two ways: First, I uninstalled the Norton Antivirus program and it worked. On another system, I installed Windows 2000, and it worked great. Something that resides in memory is causing the reboot problem, and I think it's Norton Antivirus. I had to reinstalled the Windows 98 2nd Ed. completely fresh several times until I found out that installing Norton Antivirus was the problem on a Windows 98 2nd Edition. Installing Norton on Windows 2000 didn't cause any problem. Currently, I have one system running Windows 98 2nd Edition without the reboot problem after I'd uninstalled Norton. Either go with Win 2K + Norton, or Win 98 w/o Norton.

I also agree that your Norton System Works is causing your system to start an automatic update by dialing out. Try removing the option in its option menu.

by hyperplasma

Well I ended up wiping everything, but I believe Norton's crash guard is adding to the problem.

by tbradley

First, at your Start-Run menu, type in MSCONFIG in the command prompt. Select
selective startup, and disable the config.sys and autoexec.bat files. Then, under the
startup tab, unselect everything I mean EVERYTHING, except system tray. This willdisable all processes launched when 98 starts. BTW, will greatly increase your available system resources also. Then, start windows in MS=dos mode, and run at the C:\prompt scanreg /fix.

Windows runs the registry scanner at certain times, and a corrupted registry will cause the machine to re=boot.

msconfig will not fix whatever program is trying to connect to the internet, it could be anything that has an "auto update" feature enable, but it certainly will take it out of the system tray, and won't appear again until that program is deliberately launched.

by yonah

had this problem.you have two programs using the same .dll both putting in a different value for an intiger causing windows explorer to crash and reboot or worse depending on the value.this could be caused by two antiviruse progroms or utilty progams ect.uncheck all progams on you're startup menu (click run and type msconfig)_and check one program and restart;then check another and restart till you find the culprit.the other gentlemen are right use manual update.

by jlouis45

Well the first go to norton disable norton and check whether the computer works fine without reboots etc. If that works then no problem. Then enable it and go to its options. Select manual update of all live updates this will stop the auto dialupall the time.

by lafavor_s

As mentioned by the previous responses, the dialup poping up from time to time is probably Norton's update utility. The rest of it sounds like Norton Utilities itself may be your problem, I work for a large school district ( >60,000 students, >15,000 PC's ) and we have run into problems with the Utilities package many times, (we call it "Sure Crash" :)), especially when it is installed by non-technical staff. Norton makes a great antivirus package, I use it myself at home, but I would never install Utilities on anything that I use. Uninstall it and see how it goes from there.

by hyperplasma

Well I ended up wiping everything, but I believe Norton's crash guard is adding to the problem.

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