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Trouble with wireless connection

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5 replies

by valpochio

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Hello. We have recently moved and set up our wireless network in our new home. However, the computer will not access the internet. It shows that we are contacted to the network (at 100%) but we can not pull up an internet page. If we connect the computer directly to the cable modem, we get the internet. Is there a setting on the computer that is blocking us from accessing the internet?

We have a linksys wireless router and card, Dell laptop, and never had problems in the past.

Any direction/information you can provide would be greatly appreciated. Sorry for the lack of technical wording!

5 replies

by mcocmg

Firewalls are known to cause connectivity issues. If so, you may want to disable it temporarily and then add your network to it. Check Windows Firewall - Start>Settings>Control Panel>Windows Firewall and select Off. See if that helps.

Mike

by w2ktechman

A firewall may be blocking the Wireless Network, while not the LAN.

The Wireless Network may be setup incorrectly (SSID, encryption key, DHCP, etc.)

Your IE settings may be incorrect.

If I was to hazard a guess, I would say that your DSL/cable service requires a username/PW. The wi-fi router probably has the credentials of your old account and network. Time to reconfigure it I would assume.

by cjwolff

Unplug the power from the modem and router ,leave it off for 45sec ,plug the modem in andwait until the lights all light up,them plug the router back in ,this should be done once a week

by kit4410

We just set up a wireless connection using netgear and we had the same problem, I used the suggestion on here to turn off the firewall and it worked. I turned it back on once the connection was established and it is working fine now. Thanks!

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