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by smprficb

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I have NetZero and AOl. recently I have been having a problem getting online. with Netzero it goes through the usual steps and it says that it is connected but then just hangs there. With Aol I can sign on and surf through regular aol sites but if Itry to enter a url I get the following error message: res.//c:windows\system\shdoclc.dll/dnserror.htm
What's going on here?

12 replies

by jehorn

I have a friend who recently downloaded AOL new version 6.0 and got the same thing as well as other problems.If you did this I would recommend taking it off of your computer and try going with the old setup
afterward.Please contact me with more info if this does not fix.

Jeffrey Horn

by smprficb

It is still on version 5.0. I also tried upgrading from 95 to 98. I have also changed and changed back all of the different internet connection configurations. But I still keep getting these errors.

by s6xtyn9ne

If you are using aol 6.0 and win98, you need to remove it.. 98 and 6.0 arent very compatible. Ive only heard of 3 machines where it works.. Ive known a hdd to go bad because of it and a processor to fry. 6.0 is really only compatible with ME. If that isnt the case, remove aol and restore your registry using scanreg/restore. Nogo there, FFR, its always fun and cleans things up :)!

by smprficb

I removed everything to another drive. Formatted the problem drive. Reinstalled the OS and then transfered the importantant files back. It seems to have worked. FFR does it again.

by fdisk

The error youare getting reffers to your DNS server settings.

To se if this

Try going to network in your controle panel from there setect the TCP/IP -> (something about AOL) click the DNS configuration tab at the top. make sure that DNS is enabled. If not enable it and set host to (anything you want) domain to aol.com and lastley DNS server search order to 205.188.157.232 and 152.163.159.232 (these are AOL's DNS servers that I found on the web they might not be corect).

To alaberateon the last answer:
AOL has a known bug that most ISP's have seen. After the AOL install is complete the TCP/IP stack (your network protocall for the internet) becomes corupt. A mothed of testing is go to start / run type "command".
Then at the dos prompt type "ping 127.0.0.1". If you get request timed out then AOL has struck again.

To fix this: Try removing all AOL through the add/remove in your controle panel. After that reboot the computer. Then select network in the controle panel. From there remove all references to TCP/IP on your configuration menu. then got add / protcall / microsoft / TCP/IP. Then reinstall netzero. This will fix the TCP/IP problem if it exists.

by smprficb

tried but it didnt help.too many corrupted files it seems. and conflict between netscape and IE.

by jehorn

The next thing that I would try would be Norton Diagnostics software.It is part of the Norton System Works package.If this does not work please contact me.

Jeffrey Horn

by smprficb

That was the first thing I tried, but as usual it came up with nothing. I did try another antivirus called "sophos" and it came up with some sort of joke or coke virus. It didnt resolve any of the issues after running it though. And when I run "sophos" again it comes up with no viruses now.

by void

I understand your frustration and I have come across this same error with AOL. My resolution which did work for me(although I don't use netzero) was contained in this link: http://support.microsoft.com/support/kb/articles/Q241/3/44.ASP?LNG=ENG&SA=ALLKB&FR=0
The part of this that worked for me was to delete the WSOCK2 entry in the registry, Start -> Settings -> Control Panel -> Add/Remove programs -> Windows Setup. I clicked on Communications and then Uninstall. After reboot, I reinstalled Communications(Dial-up netowkring) and started AOL again. Aol readded it's netowrk adapter, etc and I rebooted and then everything worked. If you need help in doing this, feel free to contact me at void@direcpc.com.
Hope this helps!

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