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video capture problem

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I am using ulead visual studio 4 with an ati all in wonder and it is saying that it cannot open the preview graph check the capture driver. i have and reinstalled it 3 times. i have talked to ulead tech support and they have said that it is ati's problem. i am still waiting for ati to return my email.
my system
amd k62 450
228 meg of ram
5 gig western digital hdd
ati all-in-wonder pro agp 32mg
windows 98
thanks in advance to ALL who answer

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by bill cassada

Waiting on ATI? Be prepared for a LONGGGGG wait. Disable the graphic accelerator function and try it that way. If there is a slide bar for it, lower it until it works. I had the same problem when doing captures for a website animation. To see what I'm talking about, boot into VGA mode and see if it works.

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