Desktop
I am returning my dell computer because there tech support are from India and they do not know anything about computer. So, I am now looking for a new computer but, I want AMERICAN TECH SUPPORT.. What brand should I buy?
thank you
by mc36 Accepted solution
by thechas Accepted solution
About the only way to have and expect US based tech support for a computer is to buy one built on site by a local independent computer seller.
Even if (and it's a big if) a company has US based tech support today, there is no guarantee that they won't outsource tech support next week.
Even at a lot of businesses, the first line tech support is in India. Only when hands on support is required are employees allowed to have the local IT staff respond.
Choose a local shop that has been in business for at least a few years and has a good reputation.
Chas
by nepenthe0 Accepted solution
My last 4 computers (both desktops and notebooks) were made by Sony. While under warranty, the purchaser can access live telephone support from the USA.
But more useful than live telephone support is the posted knowledge base and driver upgrades. No OEM installation is totally free of glitches, but once Sony has crafted a work-around, it posts the solution as a download. One pays a premium for Sony, but this comprehensive support is worth every penny.
All 4 computers arrived flawless (well, the first two had Windows ME, but that's not Sony's fault). The PC-card slot loosened on the motherboard of the 1st notebook after years of very heavy use. I used a rubber band as a work-around to the amusement of my colleagues. I was disappointed in both Intel and Windows drivers for the Wi-Fi chip in the 2nd notebook, and now I use a Linksys USB wireless adapter which is faster and trouble free.
For quality, dependability, and outstanding web-based support, consider Sony. I doubt you'll be disappointed.
Rick/Portland, OR
by cybdiver1 Accepted solution
Save yourself. Learn to speak a foreign language because there are no support services in the USA anymore. Even at enterprise levels I was transfered by HP to Costa Rica, Venezula, and the Philippines.
Each location is manned with cluesless phone support that reads from a script. They get paid by how many calls they handle. Very rarely do you get a tech that can resolve a problem if it is not in the database supplied by the company. You have a what error? Okay just a second okay turn off your computer stand on one leg and call me back if that dose not work. But you get the point. Be it HP or any other provider customer care is not their main care. If it was IBM would not now be Lenovo in China. Death of the ThinkPad! Whats really in a name. Dell just got the picture and is going to stop using propritary hardware so that when your power supply dies you can actually have it replaced. Hurray for small favors. As for HP SANs I am going to buy my next one at a flea market and build it with hard drives myself. It should take about the same amount of time.
Sorry If I'm bitter but I feel your pain. There useed to be a time when Gold support meant something now it just means you get to talk overseas faster. 20 years in this business and recently it has gotten really bad. We are running out of reliable vendors for parts and service. One day the net will come crashig down for a 10 cent part and 2 cent support from some guy in a mud hut with an IP phone.
by efoulkjr Accepted solution
by snuffy09 Accepted solution
if you dont want to talk to india
it doesnt matter what brand you buy you always face the risk (more so everyday) of talking to that person you can never understand.
DELL
HP
COMPAQ
Toshiba
*They is be all the same*
by pnoykalbo Accepted solution
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