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Windows hard reboot on Program Start

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by kkopp 1 view

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I'm having a problem with an older Dell that just started to hard reboot on certain programs (mas90, preview). I may have to reinstall these programs, but this problem just started to happen out of the blue.

I know the best bet is to scrub and reinstall everything, but I;m hoping for suggestions to get around this until The new computer arrives.

Any hints or suggestions?

8 replies

by rob miners

What OS?

If it is XP try this and research or post the error message.

My Computer, Properties, Advanced, Startup and Recovery and untick Automatically restart.
This will Blue Screen the PC when it restarts. Take note of Stop 00000000 error message.

by kkopp

These are the codes that Windows wants to send back home:
BCCode: 1000007f
BCP1: 00000008
BPC2: 80042000
BCP3: 00000000
BCP4: 00000000
OSVer: 5_1_2600
SP: 2_0
Product: 256_1

This is closest to the Blue Screen I get.
Thanks in advance for any help I get!

by sgt_shultz

have you scanned for viruii. does it do it in safe mode. do you get any error messages

by kkopp

I was talking with another tech and figured it was a memory chip failing. I removed the one I thought failed, but it dumped on me again this am.

I'm going to take the "auto reboot on fatal error" off and see what the blue screen tells me. I'll let you guys know what I get.

By the way it is running (sort-of) Windows XP sp2.

Thanks for the replies.

by kkopp

I looked and the reboot on error is turned off, so no blue screen is forthcoming.

One of the programs that cause the reboot is run from the server. Could this be a NIC card error? I've already replaced it once last year.

I should tell her to stop kicking the computer. :P

I have a replacement computer ordered, but it is on the slow boat from China.

by kkopp

I'll scrub it and re-install windows and then do the testing. We just received the replacement. I'll be able to take my time and give it a good twice over before deploying it.

This thing was bought by my boss when they were a 5 person office through retail channels. I've been deleting junk off of it piece by piece for two years. (e.g.: AOL, Real Player, etc.)

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