I had the same problem with a system, problem was with the registry, if you fell comfortable editing the registry, here are some steps.
Click the Start button, click Run. In the Open box, type Regedit, and then click OK. Click the plus sign (+) next to HKEY_LOCAL_MACHINE. Click the plus sign (+) next to SYSTEM. Click the plus sign (+) next to CurrentControlSet. Click the plus sign (+) next to Control. Click the plus sign (+) next to Class. Click {4D36E965-E325-11CE-BFC1-08002BE10318}. On the right hand side of the window, click UpperFilters. Click Edit on the menu bar. Click Delete, and then click OK. On the right-hand side of the window, click LowerFilters. Click Edit on the menu bar. Click Delete, and then click OK. Click File, and then click Exit. Restart the computer normally