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Wrong toolbar icons, Word problem

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5 replies

by devin.ellis

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Here's the situation: A new install (proprietary image) of an NT 4 machine on a Novell network. It was reimaged because of problems with Word. After the install, the client is still having problems with Word (wwintl32.dll) even after a repush of Office and the icons for all of the programs on the toolbar are wrong, but the tool tips show the correct programs. If you log in under a different profile, there is no problem. I replaced the .dll, now it says the application (Word) failed to initialize. Any suggestions?

5 replies

by zlitocook

Remove the profile and the pwl from the win/system for that user. Is it an ntfs or fat file system? It sounds like the profile is corrupt, try renaming the wwintl32.dll to old and reinstalling or just reinstall office. Try compleatly removing officeand the files, dlls and infs and reinstalling office be sure to remove all profiles first.

by razzadaz

The profile is corrupt, I've seen this happen with background macro's in a rich text document saved as a word.doc

Login, rename the problem profile, have user login. All the users personal settings will reside under the renamed profile. Move them over one-by-one (copy/drag/rename) take your pick. Best thing to do is just to let the user launch documents from the saved data file rather than possibly bringing the original problem back life.

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