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Blank Screen

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5 replies

by jondapicam

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I have a computer that user gets a blank screen all of a sudden. The machine is still on, but the screen is black. Once this happens, there is not other way to get control of it but a hard shut down.

He has also had issues with his video driver recently, and I have tried every one from the one that came with the PC up to the current. It's an HP system with an integrated ATI Radeon Express.

I've done extensive diagnostics on his HDD with no problems reported.

I have also ruled out the monitor which actually does go to power save mode. Also, it can happen when he is working on something.

He is also using a wireless keyboard and mouse.

Any suggestions?

5 replies

by older mycroft

Would cause the screen to blank out. The inverter would have to be examined / replaced.

If the system has the capability, connect it to an external monitor: if that works then it is the monitor. If that doesn't work then it is the graphics chip.

by internetspider

did u checked ur monitor data cable its head maybe damaged when it is connected or working position try to shake the wire of monitor and check, open ur case remove VGA card clean the slot aand reinstall it and try

by jondapicam

Both monitors that I had tried both went to power save. The card is integrated.

by ic-it

It is possible that the system (especially cpu/fan) is overheating give the case a good cleaning and verify all fans are operating correctly. Monitor system temparatures and voltage.

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