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Cannot Install Hardware Brother Printer

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I have a Dell Dimension 4500S with XP Pro operating system. Tried to install Brother HL-5240 printer using both a parallel and USB cables. I used the printer wizard on the CD that came with the printer. Went thru everything successfully, then got error message "Cannot install this hardware. An error occurred during the installation of the Device. Cannot create a file when that file already exists." I had also tried installing an HP printer to this same machine and got same message. Any help will be GREATLY appreciated as HP tech support couldn't help and I gave up after an hour holding for Brother tech support. Thank you!

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by gary56789

Yes, you need the print spooler. Just hoping for an easy solution.

I'm not sure about the Brother printer, but HP printers often install improperly and won't reinstall until you follow the proper procedure (listed below). then try to reinstall the HP.

1. UNPLUG PRINTER USB CABLE
2. CHANGE TO CD-ROM DIRECTORY (START?RUN?BROWSE)
3. CHANGE DIRECTORY \UTIL\CCC\UNINSTALL.BAT
4. DOUBLE CLICK UNINSTALL.BAT (FOUR TIMES?EACH TIME RUNS A LEVEL FROM 1-4)

-disconnect printer

-uninstall software

-start ? run ? (driver cd letter):\util\ccc\uninstall

-reboot

-msiexec / regserver ? ok (reinstalls MS installer)

-install

Also, be sure to delete anything HP in the registry and make sure there is no HP folder in c:\ or c:\Program Files.

Also, corrupted files which give 75% of all error messages are MDAC 2.08, Netframework 1.1 and directX 9. Might have to reinstall these.

by hal 9000

Are you using any other USB devices? If not it is possible that the USB Ports have been disabled in BIOS. The same applies to the Parallel Port it's most likely set to the wrong setting and you'll need to change this in BIOS as well.

Generally with printers you need to plug them in and then allow the New Hardware Wizard to proceed and install the printer or depending on the make you may need to install all the drivers first and then connect the printer this is covered in the users manual and you need to follow it exactly.

Now as you already have the problem you'll first need to uninstall the drivers that you have loaded and then remove any folders that remain. If you already have working USB Devices you can then just reboot and then look in Computer Management under Devices and see if the USB ports are listed it may be necessary to right click on every device listed and run The Update Drivers option. If you do not have any working USB devices you'll need to go into BIOS and make sure that the USB Ports are enabled and then restart the computer but while you are in there change the parallel port to the required type and then save the changes.

When Windows reboots you should get a Found New Hardware appear and you may need to use your Install/Recovery CD to install the drivers. Once this has finished forget about what Windows tells you and reboot as that will make sure that the drivers are actually loaded and working you can then set about installing the required printer the way that the destruction manual tells you to.

As you have a Dell it may also be necessary to install some more Windows Components as well to do this you'll need your CD and open the Control Panel and then click on Add/Remove Programs and on the left hand side click on Add/Remove Windows Components and install the necessary pieces of Windows. Most of these PreBuilt boxes don't come with a full install of Windows and they require some additional services installed.

Col

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