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Hard Drive Not Recognized

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by cveldm

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Computer was running without issue. Attempted to access MS Outlook and recieved an error message (did not write it down). Clicked on "OK" and it went to the Blue Screen with the following error: KERNAL_DATA_INPAGE_ERROR, Stop 0x0000007A (##########, 0xC000000E, ##########, ##########). I did a hard reboot and checked the BIOS. The hard drive was not recognized by the bios and the OS will not startup. I installed the HDD on a second system and was able to access files. Reinstalled the HDD on the first computer and the OS started up. Attempted to start MS Outlook again and received the same errors.

What should I try next? What was "reset" when I transferred the HDD out of and back into the computer that allowed it to startup? What is causing the crash?

2 replies

by hal 9000

The most likely reason that the system worked after you had reinstalled the HDD is that it had been allowed to sit unplugged from the mains and this had allowed whatever to become unscrambled.

Os for Outlook it looks like a Install error you'll most likely need to reinstall it from your version of MS Office and then apply any patches that need to be applied.

As you have had the HDD out you should know the makers name and you can download their testing utility and test the HDD for possible errors but it really sounds as if something in MS Office has been corrupted, depending on the version that you are using when you drop in the install CD it should give you the option to [b]Repair[/b] the install if you get this just use the Repair option if you don't get that message you'll need to remove Office and install it again but just make sure when you remove it not to remove any [b]Shared Files[/b] as that may prevent your computer restarting.

Col

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