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HP LJ 5Si blues

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by grandhighdruid 2 views

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I am having a serious issue with my printer not wanting to print from tray 3 when I tell it to, no matter what program or computer I use. I have tried a cold reset, changing tray to to preprinted forms, even switching out formatter boards, all to no avail!! It doesn't matter what program I'm using, it still does it!! Help!!!!

8 replies

by hal 9000

Is it that it just will not pick up paper from this tray or that it can't pick up paper from this tray?

I had a similar thing with a Konicia and it required a software patch to be downloaded from their Web Site.

But if it is that it can not pick up paper from this tray look at the paper pickup mechanism mainly the roller it most likely needs replacing as it has gone hard.

Col

by hal 9000

Well as you seem to have eliminated any hardware problems you must have a software problem.

Have you got the latest drivers for this device?

More to the point if you open all the other draws will it then pickup paper from this one?

With a lot of the Canon printers who make the HP units there are roller problems and there is also a thin strip of plastic just above the roller which often needs replacing.

Col

by grandhighdruid

Sorry, guys, I figured out what the problem was. I found that tray 3 had the rightmost paper detection finger broken, so the drawer thought that it was 11x17 paper all the time. I switched out trays, and it worked!! Thanks anyway!!

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