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HP System Restore disks...

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7 replies

by mperez705

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A friend of mine has an HP Pavilion that is 14 months old. The Hard drive fails, but he never created a system recovery CD. So we order the System Recovery Discs from HP and a new HDD from New Egg. After several unsuccessful attempts to restore the system. I contact HP and am told that the system recovery discs will only work on a HDD that is purchased from HP. Has anyone else heard about this?

7 replies

by seanferd

You've changed the "hardware signature" of the system. I can't believe HP would force you to buy one of theirs, though. Ridiculous.

They should be able to validate the installation anyway.

Perhaps someone knows a workaround.

by the scummy one

Right after Christmas, I used the recovery cd's on a 500GB HDD bought from newegg.com to replace a 250GB drive.
Could size of the drive be the problem? Maybe the disk does not work on, say, terrabyte drives.

by rob miners

and you shouldn't get the error as I was using a recovery DVD that I created. A numerical signature of the motherboard and hardware configuration is created at the factory and encoded into the restore disks on a particular computer and it will check the DMI state. Code Purple happens when the BOIS of the Motherboard does not match the one recorded by the software at setup. When you re-install your system, it checks to make sure the system has not been modified. If you have modified your system, the ?tattoo? generated by the checking program will be different than the original, and the system will not boot.

You can try this to see if it will work.

If you have Vista installed on your HP System:

When the error dialog box appears press Shift+F10 to open a command prompt, type the following commands and press Enter after each.

cd C:\hp\bin\checkdmi

ren checkdmi.cmd checkdmi.old

Restart the System

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