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Laptop modem always busy

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7 replies

by jwg1933

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Suddenly, the modem stopped working. It seems to be related to Windows updates. It always says the line is busy even though device manager says the modem is working properly. The laptop does not have to be on. This happens even if the line is connected to the laptop. What is going. I have tried many things including reformatting the hard drive and reloading Windows and it still says the line is busy. I truly hope somebody can help me out.

John Giddings

7 replies

by normh3

Are you saying that your phone line is busy when the laptop is turned off and the phone line is connected?

by jwg1933

Yes, It seems to be busy even when the laptop is turned off. Any help would be greatly appreciated

by normh3

I would have to say it's a failed MODEM. For whatever reason, it is causing an OFF HOOK condition on the phone line. My only suggestion would be to delete it from Device Manager and allow it to reinstall.

by peconet tietokoneet

Get another phone line DSL/modem phone splitter box, the little white box of tricks that splits the DSL/modem line and the phone line in two. It just might be faulty.

Please post back if you have any more problems or questions.

by jwg1933

There is no splitter box. It is connected directly to the phone outlet. Any help is greatly appreciated

by peconet tietokoneet

I had a white box with two ports on it, one for the phone and the other for my computer. With this set-up my connection was not disturbed of which i am guessing this is what is happening to you.
If your having not much luck, try a reset, there should be a small reset button or hole of which you place a small pin like object into, hopefully this should get you up and running.

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