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Microsoft Customer Support SuckS

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by grimreality 1 view

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I work for AT&T Broadband, and we get a lot of customer's with the win9X series getting winsock errors. Customers can ping ip's but not urls and nothing in the browser. This is a text book case of winsock. Yet MS states that it is not a winsock error since they can do a loop back ping which any self respecting IT pro can state will always work with TCP/IP installed. Instead they pawn it off after scamming the client out of money stating that this is an issue with AT&T. This definitely sounds like an issue with the OS which is Microsnore and not AT&T. I would like to know if anyone else has had issues with MS dropping and pawning off clients who pay $35 just to get a live person. I apologize if I sound rude, but this sort of service should be free if you are only going to pass the buck.

3 replies

by rserao

It's pretty much common knowledge around here that MS support in any form or fashion sucks...Ever try searching on a WIN95 error only to get W2K results returned... and that's the least of it .....

by tomsal

First I agree with what all have said on here thus far.

Second, if Microsoft's Service (sounds like an oxymoron like Military Intelligence) frustrates us...imagine the havoc it wreaks on "Suzy AOLUser". ;)

In years upon years of using Microsoft OS (Mainly NT) I've never , I repeat *NEVER* relied on techsupport from Microsoft for assistance. Yeah I tried a few years back but you kind of get tired after the first 45 minutes on hold. ;)

I also agree that the supposed "Knowledge Base" needs more knowledge. I can not tell you how many times I "thought" I found word for word the exact problem I faced and then the knowledge base solution or solutions don't work.

We actually bought a years subscription to the TechNet CD...in all honesty I think its over-rated. I don't find the CD to be providing many answers I need. Its like everything is there but what I need.

Oh well.

Later

by admin

this sort of service shouldn't even be free. It is a disservice and confuses a lot of customers, but, unfortunately, it has been very lucrative for MS so they aren't going to stop anytime soon. Ever hear of Fear, Uncertainty and Doubt? (FUD)

~

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