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modem problem

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7 replies

by wennock

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I have a LT WIN MODEM Installed on the Dell Inspiron 8100, 128MB, 20gig HD win XP HOME all installed OK and tests ok when run the diagnostics tests.
When trying to dial out onto the internet through dial up networking, the modem comes back reporting it can not find a dial tone, although the phone connection and cable are both fine I have tested both with another machine.
I have also tried to call another phone number through both dial up networking and PC Anywhere and both report that no dialtone has been detected.
I have removed the wait for a dial tone flag and tried this, this just results in dial up networking reporting that the server did no answer the call.
PC Anywhere reported that NO Answer but other line never rang?
Setup asa host in PCA which initializes modem fine and waits for call (not tested dialing in to the machine yet, as unable to do this)
I have tried to uninstall the modem and reinstall, auto detect reinstall from driver disk all result in the same problemThis modem has previously been working as far as I know the user has made no changes to the system that would effect the modem dialing.
I don't hear the modem dial even though modem volume and modem speaker is enabled, but this has not always been the case during this problem but am unable to get any sound to come from this now.

Have I missed the obvious??
Iam now at a loss what to try next I would appreciate any suggestions you may have

7 replies

by popeye_doyle

Turn the system upside down, open the smaller of the two doors on the base & reseat the modem & Re-try. Try Hyperterminal does it respond to ATI commands, try AT, ATZ, ATX3, ATDT(Phone Number).

by wennock

Opened "samller" door disconnected modem and reconnected ok.
Still the same issue
Used hyerterminal responds to all ATI commands with some sort of reply
tried to dail out with hyperterminal but still nothing

by richard_barsby

Hi has this setup ever worked or is it a new install. If it has worked in the past was it connected to the phone line during an electrical storm if so the modem could have been damaged. If it is a new install you need to test it with a different correct phone cable you could also set the modem to auto answer and phone the line from a mobile to see if the modem answers.

best of luck

Rich

by wennock

The Modem was working on this Line OK
Other Machine dials out with no problems on this line
Unable to try to dial into the machine at present thro PCA or auto answer

by popeye_doyle

Clear the NVram - Press F2 at startup to enter system Setup - Then Press ALT F, if this doesn't sort contact Inspiron Technical support for repl. modem.

by wennock

After far to much playing around, contacted dell who asked all the stupid questions. Then they decided that they didn't know and I need a replacement modem

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