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MPC/Nvidia warranty question

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8 replies

by flamingo1

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hi
i have an MPC computer, only a year old, with 3 years left on the warranty (yeah right), my graphics card, NVIDIA, was acting up and finally croaked, since it was an expensive add on, there is the basic one on board so i'm fine, but what can i do? should i try contacting NVIDIA or is there some news on MPC since the auction about support? i did receive the lawyer letter awhile back about the class action claim for warranties, but no news on that at all

8 replies

by .martin.

even if MPC are dead, you should check who manufactured the actual card, i.e., ASUS, MSI, Gigabyte...

if you open up the computer and have a look at the card you should be able to see the brand imprinted on the board of the card, try contacting this manufacturer for the warranty

by flamingo1

on nVIDIAs website, they only list you back to the computer company if the hardware was on the computer when ordered...funny thing was when i had this built by MPC (and this is my 4th MPC, sorry to see them go, their tech support was always top notch), it was held up due to a 'bad batch' of nVIDIA cards, they ended up asking me to switch to a higher end one (for the same price)

anyway, i already tried that route

by jamesrl

Your graphics card has an nVidia chipset, but nVidia didn't manufacture the board, only the graphics chip(s). nVidia licenses other people to build the cards. The warranties vary by manufacturer, but if you contact them, they will likely honor the warranty, even if MPC is gone.

James

by jck

Look on the Video card for a model number, and Google it.

It's probably a powercolor, sapphire, HIS, MSI, or visiontek OEM job.

Once you find out that, call that company and ask for support since MPC went out of business.

You might get somewhere with the OEM maker.

by flamingo1

i googled the model number, it is indeed an nVIDIA card made by Palit, and when i clicked on the palit info on nVIDIA's site i got website not found, so where does that leave me???

by flamingo1

yes i have the original order form from MPC, i also have been going back and forth with nVIDIA and Palit has left the US and has no valid phone number or address any longer, so going to their site, which i already did, does not help matters, but thank you for your reply

by jamesrl

You fill in the form with the details and they will send back an email with an RMA number, if they approve.

They don't have to have offices in the US to honor your warranty.

James

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