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My Modem is screwed...

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7 replies

by happyg17 1 view

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To whom it may concern:
A user calls me telling me her computer is having problems. Come to find out, her hard drive was shot. Anyway, I had to move another computer to her location because her machine serves as a proxy for the building she works at. I tried installing her external modem on that machine, but I am totally stuck. I installed the modem with the correct drivers. I go to the control panel and run the diagnostics on it and every test passes. As soon as I try to dial out, I received an error telling me that there is a hardware problem with the modem. I don't understand why it passes all of the diagnostics tests, but it won't dial out. Please help. (The modem is an external Hayes Accura 336 v.34 + fax)

Once again, Thanks.

7 replies

by searogue

Hi,

To my understanding, the diagnostics are not foolproof in that they go through the motions but do not actually make a physical connection, thereby allowing possible error. If nothing else has changed pertaining to the modem & phone lines etc., I would suggest you take the modem & put it on another machine in the office & see if it works, chances are it won't, in which case you could also take another modem along with you to save time & a trip & hook it up to see if it will in fact work on that machine. I would say the modem has probably gone out & should be replaced.

HTH,

Best Regards,

Tony

by donmars

Is this OS win98 or NT? Do you hear a dial tone at all? (make sure the modem sound is on and volume is up. Open hyperterminal and try dialing the line the modem is on, what do you get in the receiver, any rings or a busy signal or what? Look at the hyperterminal screen, do you get a series of rings?(the words). Try dialing out with the windows dialer, dial any phone number such as your extention. I assume the com ports and IRQs' all check out? What about the A.C. adapter for the Modem. Are there indicator lights on the modem panel? Did the Loopback modem test work out? If you are using NT is the modem on the HCL? Can you substitute another modem of the same type to see if that works? Let me know about these results.

by kmerrillt

Does this machine also have an internal modem? If so, you should remove it from system devices before installing the external one. Chances are, when you run the diagnostics, the system is routing the diagnostics through the wrong modem. You may also have to re-install the modem adapter and protocols.

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