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no dial tone

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16 replies

by dkvoldar

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i have just installed a modem and it seems to work fine from the device manager and when i run the more info in the diagnostic tab of the modem properties in the control panel it works and gives me feedback but when i trial to dial my isp it says there is no dial tone and i tried the suggestions in the troubleshooter and still nothing

16 replies

by dkvoldar

i also know for a fact that there is a phone line properly connected and it works fine

by timthetoolman

Hi,

You'll find a checkbox as a property of your modem, under connections tab : Wait for dialtone before dialing

Dont have this checked....

This will get you going for now, but you may want to keep looking for the real reason.

Try...

Updated modem drivers from the manufacturer's website.
Loosing any other phones off the same phone line.
Another modem if you can borrow one.

Cheers,
Tim.

by dkvoldar

i had already tried unchecking the wait for dialtone box and it still did not help and the modem previously worked in another computer

by timthetoolman

Hi,

...then its likely to be a driver problem. Make sure you've got the latest ones downloadable from the modem manufacturer's website.

Cheers,
Tim.

by thechas

Some modems are sensative to line polarity.

Check that the line is wired with the correct polarity.
You can get a simple tester from Radio Shack for under $10.

If the line is wired backwards, you simply need to reverse the ring and tip lines at the jack.

Chas

by bohicam1

Are you using winXP? Is this an AMR modem (one of the little ones)? There are a few modems out there that will register as fine in the device manager but in actuality will not work...even with the manufacturers XP drivers.
Good luck!

Mike

by timthetoolman

Hi,

Well its also possible the modem is broken... You said it used to work on another PC. Have you tried it there again?

If you're getting a no "dial tone" message, then that means the software cant get to the modem correctly or cant initialise it or something.

So you really need to narrow down whether its a software or hardware issue. When you shift components around, there is always the possibility that it breaks - either static or physical (but not necessarily noticible) damage.

You could try connecting to the modem using a terminal emulation program.

http://www.hob.de/www_us/tests/tests.htm

(remove spaces from the above URL)

Unfortunately you're a bit hampered by being on Win98 as there is no native tool for this.
That would tell at least you whether you can make a connection to the thing and send it commands like ATH for hangup or ATZ for reset (from memory)

Cheers,
Tim.

by allan

Check that you have the correct country codes selected. Different countrys have different dial tones which are always recognised as such. If there is nowhere to set the code then switch of dial tone detect before dialling.

by dkvoldar

it turns out that the card is completely whack unkown brand cheap and plain out crappy. you have to install all kinds of stupid stuff that didnt happen to work for me put it in an XP machine booted up instantlly worked

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