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Printer Problem

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by christy_3303

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I installed a printer to my network. It is on Win. NT. I use Web Jetadmin to configure the printer. Everything on the printer and on Web Jetadmin looks fine, it sees all the papertrays and what type of paper is in them. When I try to use page setup in Word or Wordperfect, the printer only uses one tray, but I can go to the printer properties and change the papertray there and it works. What could be wrong?

5 replies

by mshavrov

WEB Jetadmin works directly with printer, not through Windows Drivers. See if you have all settings in windows driver corectly. In some drivers it assumes you have only basic printer configuration and you should specify that you have extra trays. See if you choose correct printer model. Solution is somewhere there. Because when you choose tray it's only small command which goes to printer before job data and then printer process it.

Good luck.

by it_instructor

In MS Word goto Tools>Options>Print tab, set to Default Tray to "auto select" or what ever tray you want to use. You can do the same thing in WordPerfect (not on my machine so cant give you the exact steps).

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