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Printer window freezing up

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6 replies

by belanger_barry

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Set up an HP officejet on an XP machine. Shared the printer. Found the printer on 2 Vista 32 bit laptops and conected to the printer fine. Printed test pages fine. Now when I try to open up the priter window it freezes and or takes about 10 minutes to load and find the printers. This issue is happening on both laptops that I set up. The setup was as simple as I stated in the begining. Didnt mess with any settings on the Vista Laptops. Please help!!! Never had this issue before. Think it is a Vista issue.

HP said there was no need for vista drivers but I am not sure if it is a HP issue. When you go to the Control Panel/ Printers and try to open up the print window it freezes and takes about 10 minutes to load the window? I think there is a glitch in Vista's print connectors. I have stopped and started the Printspooler with no luck. The only thing that I did to the Vista laptops besides right click the printer in Network and hit connect is that I mapped both laptops to the C drive on the XP machine.

6 replies

by hal 9000

Did you log onto HP's Site and grab the Vista Drivers?

Failing that you can look on the Windows Vista Community for drivers here

http://tinyurl.com/yt8adb

Remember that XP drivers are not the right ones to work properly with Vista.

Col

by belanger_barry

HP said there was no need for vista drivers but I am not sure if it is a HP issue. When you go to the Control Panel/ Printers and try to open up the print window it freezes and takes about 10 minutes to load the window?

by hal 9000

Windows Vista Community for a possible answer here

http://tinyurl.com/yt8adb

Or you can directly contact the hardware makers as I'm supposing that these NB's came with an OEM Copy of Vista so that the hardware suppliers have to provide Technical Support or you can ring M$ for Technical Support as they have to know what's happening with their brand new OS that people are refusing to by en-mass. However depending where in the world that you are M$ may want to be paid for that support, that's is why I suggested the Vista Community as M$ not only host this site but monitor it as well so that they can see what problems are cropping up.

If you remove the Printer from one NB and it returns to working correctly it's a fair bet that the HP Printer drivers are causing the problem though.

Col

by sgt_shultz

i woulda done it for you except you didn't post enough info.
if updating the drivers doesn't work and it isn't a bi communications problem maybe it is one of those officejets that you really can't network. you can 'live chat with a technician via the hp website
next time post model of printer, driver version and port type (usb? network cable? firewire?)

by belanger_barry

HP said there was no need for vista drivers but I am not sure if it is a HP issue. When you go to the Control Panel/ Printers and try to open up the print window it freezes and takes about 10 minutes to load the window? I think there is a glitch in Vista's print connectors. I have stopped and started the Printspooler with no luck. The only thing that I did to the Vista laptops besides right click the printer in Network and hit connect is that I mapped both laptops to the C drive on the XP machine.

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