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Promise SuperTrak ATA RAID Controller

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by why

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Does anyone have any feedback on the reliability or otherwise of these devices?

I've had an incident which I can only explain as either an NTFS bug or the controller failing to reconstruct onto a hot swap drive correctly.

Symptoms:
FtDisk Event 41 in error log
Red error light on 1 disk of array, hot swap active
File corruptions in file system, directories "emptied", permissions lost
Chkdsk found all sorts of things it didn't like

Worryingly, during the reboot for chkdsk, the errorlight on the "failed" disk went off, and it's now sitting there looking like a normal hot swap again.

I now distrust this thing ...

Any experiences would be helpful

Regards,

Dave

2 replies

by b_pope

I use thier ATA adapter cards & think there great. All I've ever heard is good things about thier products.

I was in touch with them just yesterday trying to locate thier new adapter cards that support Maxtor's new ATA/133 HDs.

Anyway, they replied to my email the same day with a list of thier distributers(8 in all),they included email addresses & 1-800 numbers for all of them.

I can't help with your errors & such, but I'd suggest trying thier tech support, I'm impressed by it.

Theydo note on thier support page some restrictions regarding support, hopefully you don't fall into those.

http://www.promise.com/

by why

Maybe they responded to you email because you are looking to buy ... I've had no response to my support email - 2 days later. Or am I cynical

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