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software for tracking assets being repai

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by samcorp73

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Here we deal with repairing products we support. Does anybody have a suggestion for traking these products from the moment they arrive at our site, until the moment they are returned to the customer. Would like to track based on serial number, so we could determine where the product is during the repair process, example sent out, waiting for parts, repaired, waiting to ship etc.... Ideally it would also create a repair history.

Thanks

3 replies

by grandhighdruid

This may not be what you want to hear, but every place that I have worked at has built their own software to do want you are wanting to do. Most use a Unix based or DOS based program, but at one of my old jobs they were working on configuring either Access or Excel (I believe it was Access) to do the job, but any of these that you do will take a lot of time or a good programmer to create for you. There are all kinds of asset-tracking software, but I haven't seen one yet that can track like isneeded for a repair shop. Sorry!!

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