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Sound Card Problem

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9 replies

by jct21

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i have windows Xp SP2 system i installed a sound card and the sound works i can hear the problem is when the sound card is present my computer will not shutdown. i've tried everything i could to shut it off but it keeps restarting even if i disable the soundcard or uninstall the driver it wont shut off!

9 replies

by nicknielsen

What make and model sound card?

Are you using the drivers that came with the sound card?

Did you check for updates to the sound card drivers?

Is your Windows install fully updated?

Does your BIOS have any sound-secific settings that may need to be changed?

Have you tried moving your sound card further down the bus (away from the processor)?
Depending on your BIOS, the physical location of certain expansion devices can make a difference.

by jct21

1.the sound is a Diablotek Crystal Relitic 2.Sound Card the drivers on the disc that came with it didnt work windows detect it and install Crystal Fusion Drivers
3yes there it is fully updated
I dont know the bios yet i have yet to look there and i did move it once further away and still had problem

by nicknielsen

The Diablotek downloads page, http://www.diablotek.com/driver.ASP, identifies either NVidia or ATI chipsets for various interfaces. Look at the card to identify your chipset, then download the appropriate driver. This should fix the problem.

And you aren't the only one who had driver problems. A Google search for this card yielded 51 hits, most of which were posts about the provided drivers not being recognized.

Edit: forgot URL

by w2ktechman

The Windows Profile Hive Cleanup Utility. You can download it from Microsoft. It seems to fix all kinds of shutdown problems.

by jct21

i know what the chipset but how do i identify where is NVida or ATI is there a certian mark?

by jct21

its not nvida or ATI its a crystal CS4620 chipset but it also as a Crystal CS4298 chip on the sound card which drivers should i download or should i get both

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