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Stop Screen problems

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by dark_lord2

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Operating System - Windowns xp Home edition
SP1

Dell Inspiron 1000 Laptop

Safe mode wont work
Ctrl-F11 for factory system restore wont work
computer starts off just fine
log in screen appears i log in desktop appears and here is where it all goes wrong after 3 or 5 seconds a stop screen appears with the following error message (this happens every time i enter the desktop screen)

A problem has been detected and windows has been shut down to prevent damage to your computer

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again,follow thse steps:

check to be sure you have adequate disk space. If a driver is identified in the stop screen, disable the driver or check with the manufacturer for driver updates.Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components. restart your computer, press F8 to select advance starup options, and then select safe mode.

Question:
1.How do you Disable BIOS memory options such as caching or shadowing?

Technical information:
*** STOP: 0x0000008E (0xC0000005,0x00000000,0xEEDABCF0,0x00000000)

Beginning Dump of physical memory
physical memory dump complete.

I would really like your help with this matter how can i fix this headaching error that has been a plague on my computer for 2 weeks now and i cant really run my anti virus program or delete any files or do system restore cause it basicly goes into error mode just seconds after i enter the desktop screen.(Safe Mode Wont work at all) and i already ranned Diagnostics checked everything no hardware problems where found. I hope someone has the answers to my problem thank you for taking your time to read this and helping me.

2 replies

by mjd420nova

This really looks like one of the rootkit worms or a trojan at work. Unfortunately it disabled the software. You need to get into the BIOS to change those memory options. The bad news is that if it is infected, it has flashed itself into the BIOS and a default or clearing of the BIOS will be required. Then be sure you isolate the unit when you power it back up, so if the OS does start working the infection can't call home and fix itself again. When you reload the OS, be sure you go to MS update and get the whole thing including SP2. Good luck

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